Customer Testimonials & Reviews - Hill & Stone Insurance Agency, Inc

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I have been a customer with Hill & Stone for about 5 years now and I could not recommend them enough. They are professionals who I feel have always worked with my best interest in mind. They are extremely responsive when it comes to inquiries on insurance and even follow up later to ensure everything is going smoothly, giving the sense that they care about you rather than just your business. From rental insurance to auto insurance, they have made it very easy to find everything I need. If you need help finding insurance, this is the place to go!

Logan S.

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Our experience with Hill & Stone over the past years has been outstanding. The professionals we work with are pleasant and prompt, knowledgeable, excellent communicators, and the nicest people ever. They offer personal service and really listen to their clients. We cannot recommend them highly enough!

Katherin J.

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I've been a very satisfied customer of Hill & Stone for 40 years. George and his team have cultivated a culture that is not only highly service-oriented, but personable and caring as well. Those qualities have shone through in every dealing I've had with them over the years -- on many property, casualty, and life insurance needs. Without fail, I've always felt that whichever individual I was dealing with explained each side of every issue, gave me a very fair deal, and serviced my needs promptly....All with the same personal touch as when I opened my first policy with them in 1980. If you live within their service area and have any type of insurance need, I encourage you to reach out to them -- you won't be disappointed!

Bruce

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Hill And Stone Insurance Agency has provided exceptional service. They have updated my car insurance, added my teenager discounted her rate due to great grades. They have come through for m when driving and realizing I didn’t have my current insurance card by emailing it to my cell phone so that I had it available when getting my car serviced and needed a loaner. They have always answered the phone when I called and have always been kind and courteous. I would definitely recommend Hill and Stone!

Amy C.

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I was so impressed with Hill and Stone. The staff really knew what they were talking about, and were incredibly trustworthy. I felt totally comfortable throughout my experience and felt like I couldn’t have been in better hands. I’ve already sent friends and family to them who are equally as satisfied. Truly a wonderful team!

Ann O.

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It is an absolute pleasure to work with Hill and Stone. They are extremely knowledgeable and provide prompt customer service, and that you can tell everyone acts with integrity. I highly recommend them!

Grace M.

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Two years ago we had our personal and business insurance with two different brokers that were experiencing major changes. We consolidated our nearly 15 policies with Hill & Stone – it was an excellent decision! George Stone (owner), Debbie (business) and Trudy (personal) provided advice and recommendations resulting in a couple of overlooked major risks now being properly covered. Everyone at H&S is always reliable, responsive and very knowledgeable. On a “1 to 10 scale” Hill & Stone is a 15!

Roger D.

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I'd strongly recommend Hill & Stone. I've have known George Stone for over 20 years and is a man of integrity with a dogged work ethic. As important his attention to detail and the prompt follow up by his team is second to none which can be a rarity in todays world.

John R.

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Hill & Stone are the best. They ensured I received the best coverage while providing excellent customer service. George and team are extremely knowledgeable and professional. I highly recommend this reputable agency to all of my family and friends. They are a pillar in the Lake Bluff community and do great work for our neighborhood too.

Julie B

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Hill and Stone has been around forever! They offer truly concierge level servicing and the best premiums. Natalie Stone is the best in the business!

Courtney A.

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Two years ago we had our personal and business insurance with two different brokers that were experiencing major changes. We consolidated our nearly 15 policies with Hill & Stone – it was an excellent decision! George Stone (owner), Debbie (business) and Trudy (personal) provided advice and recommendations resulting in a couple of overlooked major risks now being properly covered. Everyone at H&S is always reliable, responsive and very knowledgeable. On a “1 to 10 scale” Hill & Stone is a 15!

Roger D.

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Great people to do business with. Been with them for many years.

Andrew R.

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I have used this agency since moving to Chicago a few years back. When moving, it was important to me that I find a smaller, family-owned agency - one that could provide me with competitive coverage to larger companies but would also be able to answer the phone personally and immediately, should I need it. Natalie and her team have been incredibly helpful over the last few years across a few of my moves, and I've even been able to forward friends of mine to them. I'm quite grateful for the level of service they've been able to provide.

Andrew G.

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I recently switched to Hill and Stone from a captive insurance agency, and I am so happy that I made the change. George, Pat and Natalie work extremely hard to ensure that you receive the most competitive coverage to meet your needs. As a recent first home buyer, I am thankful to know that Hill and Stone have my best interest at heart. Whether you’ve had insurance for years and are seeking a change or are a young professional looking to find your first auto policy, I 100 % recommend using the services of Hill and Stone.

Maren M.

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Natalie Stone really helped go through all the options and patiently explained to me what it all meant. I have confidence we have better coverage at less cost than our previous insurance carrier. She was pleasant to work with.

Tanya S.

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Rapid response time is key— noticed and appreciated. Thanks, you’re tops.

Diane G.

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George Stone has been my agent since we were kids. He and his team are always professional, friendly and get the job done. I wouldn't go anywhere else.

Customer since 2011

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You answer my questions and when you don’t know the answer, you find it and call me back promptly.

Hilary C.

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Anytime I had a problem or didn't understand something it was answered immediately and efficiently. And I had many things to understand after my husband passed away three years ago.

Customer since 2000

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Service and a personal touch in an age when too much is automated and you get disconnected from calls.

Customer since 2013

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Maria Miranda is our agent there and that is why I stay with Hill and Stone. She is the best insurance agent I have ever dealt with. I can’t say enough about her and how well she performs at her job!!

Deborah E.

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Extremely responsive. Advocates for us. Makes us feel like we matter. Look for different options to offer us. Provides "honest" opinions not the typical sales comments. Only area that needs improvement are the rates. They are on the high side.

Kevin V.

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Our agent was very responsive and saved us a lot of money!

Abbie K.

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Informed, good follow up, good prices and very willing to compare prices of various options for plans and companies.

Anne F.

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I have been with Hill and Stone for many years and have always had excellent service. All my needs are met promptly and accurately. I have only had 2 big claims and was very satisfied with the results.

Carole R.

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H&S always answers, regardless if your regular agent is not available.

Customer since 2011

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Quick response to insurance quotes.

Customer since 2003

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Great customer service!!!

Customer since 2018

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I've been a Hill and Stone client for over 25 years. I can always trust them to provide the best insurance options. Of course price is important, but I don't want to find out after an incident that cheap insurance is cheap for a reason. I want to be assured that my loss will be covered in full and that my insurance will work to restore my loss wholly and completely.

Barry B.

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Genuine and Trustworthy!

Taylor O.

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It is helpful to know the comparison quotes before making a final decision on which
insurance company to go with! Thank you for that. - Barb

Customer since 2010

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So attentive and responsive!

Customer since 2021

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I appreciate the timely replies to my inquiries made to the Hill & Stone team.

Steve S.

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Customer Service is excellent - thank you!

Customer since 2016

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Wonderful customer service!

Customer since 2003

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Hill & Stone is a wonderful company! They are always a phone call away and quick to respond to any client needs. Highly recommend!

Customer since 2017

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You continue to keep me informed on what I need to know about my insurance.

Customer since 2011

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We were very happy with the quick responses, and answers to any questions as things moved quickly during our closing, as well as your handling of things between the various others involved like the mortgage people and the closing people etc. Also happy with our lower rates!

Customer since 2021

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Very service-oriented. Offers access to a wide range of products from different companies. Gives good advice.

Janet G.

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^{Trudy is a great broker and consistently provides the best service and advice in the Chicago area.}

Customer since 2013

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Quality, thorough, personal, professional attention to needs, challenges and solutions.

Andy H.

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Everything was great!

Mark R.

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Maria is always accessible and responsive to our needs. Thank you.

Claudia M.

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Great courteous service.

Customer since 2011

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Hill and Stone looks out for our personal and business interests by staying current on insurance markets and risks to ensure we are well covered. Rest well with Hill and Stone. JA

John A.

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Your customer service is great.

Customer since 2018

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Price homeowners competitively with several insurance companies.

Customer since 2016

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you all take care of our questions and needs at a reasonable prices....thank you.

Customer since 2009

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Natalie is wonderful! Easy to talk to, responsive to email/voicemails, and extremely knowledgeable. I'm so glad I got her information when I needed services, she's honestly the best!

Sara A.

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> timely and warm, professional service. > fair

Mike Z.

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I have been a client of Hill and Stone insurance since the time I purchased my first home in Lake Bluff in 1984. Since then I have insured all of my real estate and cars with them. I have also referred many friends, real estate clients and others to them, as well. My credibility as a Realtor is judged based upon the service provided by those who I have trust in. George Stone and his daughter Natalie have never done anything but good work for me and my clients. They are the best in the business!

Brad A.

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We have our business insurance, condo, auto, homeowners and other insurance with Hill & Stone. We have had amazing service with changes we have needed, new policies and immediate help with claims we have had. We had them look at a homeowners policy we had with another agent. Natalie reviewed it carefully, checked with several companies and wrote a new policy at a much lower premium !! They are always available for questions and changes we may have. It is a pleasure working with everyone there !! The Deeter Family- Lake Forest

Wendy D.

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As an owner of a small, but rapidly growing business, I needed help putting the appropriate set of insurance policies in place to cover our needs. Hill and Stone came highly recommended by a trusted advisor.

Since making the initial connection, the firm has exceeded my expectations in every way. The professionals at Hill and Stone helped me understand our insurance needs, they ensured that we did not pay more than necessary, and they took the time to understand my business and my goals. I plan on working with the firm for a long time, and I'd highly recommend reaching out to the team if you're in the market for insurance, or if you simply want to evaluate whether you have the correct policies in place.

Shannon M.

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What a great team! Professional and responsive. So fortunate to be working with Hill and Stone.

Tom S.

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We don’t like to flip around with various folks that assist our family. Our relationships with different businesses tend to be long term. We came to Hill and Stone via Vicki Juhl. We had been with her for years. She is also a family friend. Your service has been equally excellent. You are always available and responsive. Love dealing with a firm with your history and family vibe. Thank you so much for taking such good care of us. We feel very fortunate.
Sincerely,
Merideth Bruce and Family

Customer since 2007

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The efficient, prompt service that I receive from Hill & Stone is outstanding and happy to refer them to anyone looking for insurance.

Customer since 2019

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Sometime a company comes along that delivers exemplary service along with kindness and caring. Hill & Stone is a top notch family run business that is at the top of their game. Honest, knowledgeable and prompt answers to all your insurance needs are the norm at H&S, which is why they have been in business for over 100 years!

Julie H.

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Our family has been a client of Hill and Stone for many years. Their principals and staff are highly professional, very knowledgeable, and always courteous. They always search for the most effective and affordable insurance coverage; they are consistently responsive to customer inquiries .Highly recommended.

Alex V.

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I have recommended you to a few of my friends already. I saved several hundred dollars by switching to Hill and Stone.

Customer since 2011

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The personal touch. Knowing what my needs are and finding the perfect solutions matter most. Last, continuing to keep an eye out for better solutions long after I have paid my dues.

Richard W.

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Have been with Hill and Stone for a couple of generations now and am enjoying the chance to congratulate the entire team on a job well done. Have recommended them to both friends and family.

Richard M.

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Hill & Stone always provides accurate, helpful information quickly and graciously.

Nancy F.

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When I call you for help, you get my answers, you're there for us. Always, thank you. Arlene & David Rose

Arlene R.

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Hill and Stone helped us structure our business estate plan. They have expertise in funding Buy/Sell agreements and life insurance coverage for shareholders and officers. They worked well with our estate planning team to find affordable solutions.

David T.

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When I found my new home and found out I needed an insurance policy quickly I of course came to Jean. You jumped through hoops to get it done on time... You are wonderful!

Daun O.

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Efficient, polite, service. Quick, thorough responses to inquiries.

Customer since 2006

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Always very responsive and incredibly knowledgeable. Very proactive in creating a comprehensive insurance program for me that met all of my needs.

Customer since 2007

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Thank you for your constant reminders and excellent customer service when we call.

Kamely R.

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Natalie was very professional and proactive in analyzing our coverage needs and developed options that provided coverage as well as cost savings for us. She was very responsive and courteous throughout the entire process. Thank you!

Customer since 2020

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Appreciate being able to explain to an agent my situation and have them research and recommend alternatives.

Charles M.

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I find the Hill & Stone office very responsive to any questions I have.

Customer since 2017

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Easy to deal with. Have a good selection of insurance products

Customer since 2012

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Shared detailed comparative information with deep industry experience, tailored to fit my specific needs. Always available for any questions.

Customer since 2020

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Great follow up and timely. No chasing to get issues resolved.

Kurt T.

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Always quick and easy to make changes to insurance plans.

Customer since 2012

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Highly recommend Natalie and her team! They're incredibly responsive and thorough, and have helped me ensure our business is covered from all angles. It's a relief to know I can pass this off to them, and not have to get into the weeds of it myself (because as a business owner I'd rather be building my business than reading through our policy!)

Lindsay K.

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You are always quick to respond and great to work with. You guys all seem to care and make insurance a personal experience.

Traci K.

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Raelee is always so responsive to any question or request I call about.

Nancy C.

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Raelee, You have been both professional and helpful, and I have enjoyed my contact with you. The replacement of the Aon homeowners policy at significantly less cost and the Hagerty car policy were quite meaningful. My best for 2021.

Customer since 2019

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Personalized attention and knowing your stuff. I never would have found my insurance company without you. I'd still be messing around with my previous agent (yuck!). I also appreciate your attention. The little things go a long way.

Customer since 2018

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I have been dealing with George for over 30 years never had better service in my life.

Michael M.

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Consistently reliable service backed by professionals.

Customer since 2017

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Good service!

Customer since 2018

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Easy to work with.

Harold D.

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Always pro active, always looking to offer good or better coverages at a lower cost.

Arthur C.

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If you want honest, dependable and top notch service, then Hill and Stone is what your looking for. I’ve had consistent great experience with Kathryn M (and truly, anyone from their team). When I call or have any questions, they always go above and beyond to address my questions or concerns. Their highly reliable and always follow through.

Bernie

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I have introduced Hill and Stone to many of my friends, because the service from the Hill and Stone team is consistently excellent.

H. G.

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You guys have always provided great customer service, care, great coverage options and a feeling of being a person and not a customer.

Howard J.

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Getting to know the customer’s needs thoroughly and anticipating events...all provided in a very personable way.

Miles M.

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Maribel watches out continually to make sure I keep my business coverage updated and that I don't miss any payment due dates. This has been particuarly helpful as I have moved from Illinois to Utah this past year.

David S.

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Very responsive and easy to work with.

Jacob R.

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Great service and quick responses to every question or need. Very professional!

Elizabeth A.

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If I call with a question, I always get a quick response from the agent. If I ask the same question twice, agent so very patient in responding. I’ve had my insurance with Hill and stone since the early 1980s. The agents have changed over the years but all have been extremely helpful.

Mona K.

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Quick response and always looking out for us. Very friendly and get to talk to a live person, not an answering machine.

Brian M.

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Attention to relevant matters such as premium costs and good, timely follow up in general.

John D.

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Easy to reach with a change and very responsive. My issue was handled in a day.

James R.

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The staff at Hill and Stone is great and always easily accessible when you need something regarding your insurance. The company is well ran from the top down and conducts it's business in a first class manner!

Eric S.

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Customer service!!

Frank S.

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In terms of identifying the best insurance products and providing correct guidance, HILL and Stone is without peer. They've represented three generations in our family covering 60 years.

Kerry G.

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I always get quick personal service every time I call. They also set me up with the best car insurance I've ever had.

Laura F.

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Easy to work with. Always respond in a very timely manner. Always treated with great respect.

Rick S.

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Hill and Stone is highly professional, including being very customer-service oriented.

Ron K.

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always very responsive and also working with us to reduce insurance costs.

Bill D.

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Straight forward and simple. Always helpful and know they will call you right back!

Taylor O.

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Great service and knowledge of the business.

James G.

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Always there to help and advise.

Robyn S.

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Responsive to my needs.

Craig L.

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Prompt responses and a genuine effort to get the best rate.

Customer since 2018

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All good. Very informative and very helpful when I asked.

Customer since 2017

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We have worked with Hill & Stone for decades, first to solve a unique home insurance issue and ever since for both home and auto insurance. The team helps us identify what we need and no more, and then finds us that coverage at reasonable cost. They are very responsive and always friendly. A great insurance partner.

Jeff R.

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Natalie Stone has been very responsive and on top of things.

Customer since 2020

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Maribel is always on top of my needs, quick to respond to questions and has great coverage advice!

Customer since 2017

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Phone calls answered and phone calls returned. For the annual proposal, we like the comparison charts presented. Keep up the good work!

Customer since 2002

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We recently purchased our first home and didn't really know where to begin with finding quality homeowner's insurance. We shopped around for a few different quotes, but ultimately, we were lucky that we found Hill & Stone! Natalie was superb and wonderful to work with; she matched us with a fantastic policy for both home and auto that provided better, more holistic coverage at a lower cost than any other quote we had received. We really appreciated Hill & Stone's strong knowledge of various insurance products, as well as their consultative approach to helping us navigate our options; as first-time home buyers, this was hugely important to us. I would recommend Hill & Stone to anyone looking for an insurance policy!

Jon L.

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In an ever-changing world having a local resource like Hill & Stone is priceless. I am proud to say I am a second-generation client. As more and more services resort to 800 numbers, out of state and out of country service representatives it is refreshing to have a local business who caterers to its community. Who better to understand your needs than someone who lives and works in the same communities as you. Answers your questions directly, answers your calls in person, and can be reached by a simple email when needed.

Leslie B.

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Trudy is a very good agent.

Customer since 2015

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Great customer service and pricing.

Adrienne E.

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Debbie and the team are responsive to Accord requests and renewals.

Jay M.

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H&S did a great job in getting rid of unnecessary coverages and consolidating my home, auto and personal liability coverages into a single renewal date.

Customer since 2019

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We appreciate the prompt responses to our questions.

Arthur M.

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The team at Hill & Stone is incredibly responsive, thorough and great to work with.

Brooke H.

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I have been a client of Hill & Stone for close to 50 years. I have always received the best service one could hope for from George and numerous associates who have consistently been helpful, pleasant and extremely competent. I am happy to recommend the firm. You won’t be disappointed.

John N.

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We had a wonderful experience working with Hill & Stone. George Stone and Maribel Saldana were incredibly engaging, professional and helpful throughout the entire process. Thank you!

Maggie K.

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You were so quick to address all of my concerns and were very patience when answering my questions. I couldn't recommend you more!

Victoria K.

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Always helpful!!

Customer since 2005

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Always responsive with a dedicated sense of customizing coverage to specific needs.

Customer since 2017

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You genuinely look out for my personal interest!

Customer since 2019

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Great service and amazing team. Our organization has been wonderfully served.

Alvin B.

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Jean helped confirm my proof of insurance with my lender so I didn't have to hassle with them. You're the best Jean!

Kenneth H.

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Never had a problem getting my questions answered or problems solved. Kathryn has reached out numerous times to make sure things are going smoothly. Just puts my mind at ease knowing dealing with Kathryn and Hill and Stone.

Joseph C.

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Your agency always seeks to insure that I carry the proper coverages at the best cost. You are attentive and responsive and all staff members are true professionals.

Kevin C.

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Thoroughness. Attention to detail. Customized solutions for my needs. Working hard to search various insurance markets to find the most cost-effective answer. Thanks!

Customer since 2012

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H&S is responsive to our requests, comprehensive in their evaluation of best insurance options, friendly and enjoyable to work with, and always looking out for our best interests. We couldn't be more pleased in our relationship with H&S over the past four decades.

John A.

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Great advice and service.

Customer since 2015

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Hill and Stone is highly professional, including being very customer-service oriented.

Ron K.

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I rarely need anything from you guys but when I do, you make it so easy and you are so responsive. Thank you!

Jennifer R.

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Maribel is always on top of my needs, quick to respond to questions and has great coverage advice!

Customer since 2017

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It’s nice to be able to talk to the same person you've established a relationship with when you call in. Also, there is trust that I am being provided correct and the cheapest option for the coverage I want.

Customer since 2018

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The great customer service you provide

Customer since 2018

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Love that someone always answers my call personally and is always very helpful and kind! Fantastic customer service!

Customer since 2019

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Always prompt service whether their client is tiny or large. Very responsive.

Diane G.

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Great Customer Service. Saved us money on home, auto and all our insurance needs. Had a claim and they paid promptly and did a great job!

Tracey P.

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You always respond to my inquiries promptly and professionally.

Customer since 2015

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Great value, customizable insurance

Customer since 2015

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Everyone is accessible when needed. I feel That they/you have my back

Customer since 2009

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Hill and Stone has excellent customer service. There is rarely a wait time when you call, and the agents are very knowledgeable. They know the policies well and are very prompt in responding if you leave them a message. We have used them for 20+ years and I will never change.

Elizabeth C.

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The attention to detail and new suggestions to improve coverage and reduce costs was impressive. Supporting our community for over 100 years with a family owned and operated insurance agency is a real plus. Thank you! We love the fact you have so many different insurance companies as opposed to giving us merely one choice like a captive agent from St. Farm.

Customer Since 2018

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5

Very knowledgeable about all insurance products and very caring with regards to finding the right mix at the right price.

Customer since 2020

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We have been using Hill and Stone for over 20 years. They are prompt and professional, helping our family through numerous situations involving different cars, our umbrella policy and homeowners insurance. They are very helpful and their contacts with various carriers have proven time and time again, they know their industry.

James R.

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Tons of markets, over 5,000 clients Chicago North Shore clients, over 100 years in business serving spanning three generations of ownership! How much better can you get than that?

Marc E.

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I have always received competent and caring attention when I have needed help even if it is only a question that is on my mind. I feel that my insurance needs have been carefully examined and the company and plan have been chosen to answer those needs in my best interest. I appreciate the care I receive from everyone I have spoken with.

Linda W.

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I’ve had a great experience with Hill & Stone! As a first-time home buyer they helped me with all of my questions and set me up with a great policy, including making it easy to switch and bundle with great rates. Highly recommend!

Matt F.

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Hill&Stone is an established Agency that can trusted!
Kathryn McDermott has been our primary contact over the years and who is very responsive and provides great advice. When challenged by property damage claims she introduced us to Jean Taggart in the Agency who acted as our advocate. A great partner!

Joseph C.

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Trudy does a fantastic job.

Gerald W.

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I can’t believe how underinsured my family was for so many years! Thank you for educating me on my coverages and finding the right policy. Very relieved.

Customer since 2020

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5

Very responsive to a clients with information and cost options.

Customer since 2015

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5

You've been helpful whenever I needed to help.

Janet F.

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5

Knowledge of your products - prompt reliable service.

Mark H.

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5

I highly recommend Hill & Stone for any insurance needs. As first time home owners, Hill & Stone was able to answer all of our question and explain our insurance needs in terms that we easily understood. They were extremely responsive, provided us with great coverage at the best rates, and made the process easy. Thank you!

Claire J.

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5

Kathryn is always personable and efficient. She was able to get what I needed immediately. I appreciate that a lot.

Constantine A.

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5

Honest, prompt service.

Grover W.

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5

very helpful with insurance and very friendly

James H.

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5

Always available when I call. It’s easy to talk with a person. Not recordings. Knowledgeable and priced fairly.

Lisa G.

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5

I don't have to constantly think about whether or not I have the best insurance for my needs makes me feel confident that you have my back.

Marcia S.

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5

Great service-prompt, comprehensive, and able to answer our questions

Customer since 2019

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5

Excellent insurance at a great price you work had for your clients.

John W.

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5

Always ready to answer your questions and get back asap. Very courteous and personable.

Customer since 2008

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George graduated LFHS a year before I did. Someone local suggested Hill & Stone, and I have been with them ever since.

Customer since 2011

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5

Prompt and reliable service.

Robert B.

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5

Terrific, knowledgeable, friendly service.

Customer since 2010

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5

Great service-prompt, comprehensive, and able to answer our questions.

Customer since 2019

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5

Gave me specific options (policy details and cost) to chose from.

Customer since 2005

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5

I work with Hill & Stone and am also a client. Always professional and a delight to work with.

Mary P.

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5

Thanks for helping us save money on insurance and thanks for your help with the 1972 Bronco!

Customer since 2007

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5

Excellent service and very professional people. I have been with Hill and Stone for over 35 years and trust them implicitly.

Thomas B.

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Sent me a reminder to pay my bill (the bill was sent to our former suite number and we didn't get it until August). I have two general expectations - get me the right product and keep my on track. I love agents, who make sure I don't lose my insurance because of something stupid like a late payment. Very much appreciated.

Paul Y.

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5

My family has always been insured by H&S and now I have my own policies with them as well. I can't imagine better service... they always seem to look out for me and have helpful recommendations.

Customer since 2000

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5

It’s refreshing to always be able to talk directly to our agent. In the two claims we were involved with, our agent coordinated everything, eased our concerns and answered all questions immediately. Thank you.

Customer since 2011

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5

Have always been available when need and responded with an answer quickly.

Customer since 2011

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5

Trudy found us a new insurance company which was highly rated but much less expensive than our previous insurer. She did the research to help us save money without compromising on coverage and rating of the new company. We have worked with Trudy for years and she is very responsive and helpful.

Customer since 2015

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5

Good service and pleasant agents.

Customer since 2010

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5

Maria is always there to help us in a very timely manner!

Customer since 2011

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5

Very responsive and knowledgeable.

Customer since 2016

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5

Hill & Stone responds quickly. They help us get insured by excellent insurers. H&S looks out for the client's best interest!

Frederick C.

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5

Very professional and knowledgeable.

Customer since 2016

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5

You are always willing to help!

Customer since 2011

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5

Maribel has always taken care of any issues that arise.

Frank S.

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5

Timely communication regarding policy renewals and audits. Good response to questions and issues when they arise.

Customer since 2007

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5

Great, friendly, and timely service. Thank you!

Customer since 2020

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5

Good service. Pleasant agents.

Customer since 2015

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5

Everyone is always knowledgeable and proactively helpful. I couldn't imagine any way to improve.

Customer since 2013

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5

The team at Hill & Stone has consistently provided prompt response and support to my questions/inquiries. Very friendly and helpful group.

Andrea B.

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5

Very responsive to quick needs. Helped us keep our costs for insurance in line.

Bill D.

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5

Great service, great advice, I completely trust the team at Hill and Stone to serve the best interests of my family!

H. G.

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5

Very fast and reliable service.

Michael A.

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5

Expertise, attention to detail and prompt friendly response to any requests.

Customer since 2020

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5

Hill & Stone is a top notch and professional insurance agency. They are always available to answer my questions and are very knowledgeable. I am very happy with their service and the suggestions they provide to my business and me. I give them the highest marks possible.

Rocco D.

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5

Immediacy and substance of responses when contacted. Professional and solutions oriented.

Customer since 2011

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5

Attention to detail and responsiveness!

Customer since 2018

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5

Consistent, thorough, and timely communication

Customer since 2019

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5

Prompt response, friendly staff, easy to understand information about services

Customer since 2020

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5

Great service on your end and from your carriers.

Customer since 2020

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5

You're always on top of everything... thank you.

Elizabeth S.

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5

Hill & Stone's response to our recent auto hail damage claim was courteous and highly professional. The communication between the agency and the insurer was seamless. We both felt totally comfortable with the entire process.

Customer since 2020

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5

I have always found their level of service outstanding. They are prompt with requests for information and always trying to get the best pricing. Highly recommended.

Customer since 2010

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5

Always available, prompt and courteous.

Richard M.

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5

Quick responses

Customer since 2011

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5

Prompt communication and understanding of the situation.

Robin B.

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5

We have insured our Homes and Autos with Hill & Stone since 2014. We have worked with our Agent, Trudy Rutkowski many times as our Business has grown and needs have changed. Trudy has consistently been accessible by phone or email and attentive to "following up" on questions. Jack, my husband and I have especially appreciated our annual "Insurance check-ups" where she has provided honest, helpful feedback in areas where we might increase or decrease our coverage. In short, Trudy has been a pleasure to work with.

Customer since 2012

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5

Personalized service is very important to policy holders. Hill & Stone has served us admirably since 1974.

Customer since 1974

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5

You spent more time explaining detailed coverage and showed us options from different insurance companies.. which our State Farm agent could never do. We saved a lot of money.

Customer since 2004

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5

We greatly appreciate the quality of service, the professional, knowledgeable and friendly communications. I have been working with Trudy for years and have always been extremely satisfied. She is very helpful and easy to work with. When she has not been available, I have always had courteous and helpful service from others as well.

Fern F.

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5

Very responsive service :)

Customer since 2018

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5

I love the personal attention and the fit between my needs and your portfolio of products.

Customer since 2018

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5

Great guidance and follow-up. I always know that Trudy will take care of our policies promptly and with an eye to saving us as much money as possible.

Sandra S.

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5

Debbie is amazingly quick and complete in resolving every question/request I send to her - Hill and Stone provides peace of mind.

Roger D.

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5

You are always there to help us when we need it. If we have questions you are there to answer the as quickly as possible.

Joseph S.

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5

I like having all my insurance needs under one roof. This allows for easier record keeping and easier access to paper documents, as well as the ease of paying just one bill. I also appreciate the excellent rates that can be enjoyed using the bundling method.

Carol R.

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5

Every member of the Hill & Stone team are professional and responsive. They go the extra mile to ensure that their clients carry the best coverage at the proper premium cost.

I have worked with the firm for decades and will remain a loyal client for years to come. I am completely satisfied.

Kevin C.

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5

I appreciate your attention to detail in constructing our insurance coverage as well as your willingness to regularly re-bid our coverage in search of better policies or pricing.

Peter S.

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5

Always there to help with any questions I have and lets me know in advance when something is changing and I should consider a change or adjustment.

Customer since 2020

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5

I appreciate getting good information about options and alternatives to my insurance with creative solutions.

Tom T.

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5

I do appreciate the great care Kathryn takes to make sure I’m covered appropriately, and at the best possible price. She was extremely patient with a lot of policy changes I made this year. And she found far most cost effective coverage than I had previously. Many thanks!!

Dale V.

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5

You all have always instilled confidence. I know not much of the insurance world but I feel that you all have been very honest and upfront with me.

Grover W.

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5

We are totally appreciate of the way Hill and Stone is always watching out for our needs.

Customer since 2020

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5

Personable, professional, thorough, punctilious perhaps best describes the service at Hill & Stone generally and Natalie Stone particularly. A thoroughly satisfying experience—insurance made painless. Kudos!

Harold H.

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5

Appreciate you taking lots of time to sit down and talk through and go over everything!! And periodically review if any changes needed.

Customer since 2011

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5

Maria services us well and is always friendly andsupportive with our needs.

Deborah E.

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5

I feel that the whole team is always looking out for my family and doing what is best for us!

Customer since 2013

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5

Everyone I have worked with at Hill & Stone have been awesome, whether for Business or personal. You have very accommodating in making sure all of our insurance needs are met!!

Charles G.

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5

Two reasons: (i) The personalized service makes a big difference. I feel that I can call at any time with questions regarding insurance issues. (ii) When I do have an issue, Hill & Stone is my advocate, not the insurance company's advocate.

Customer Since 2019

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5

When my other insurance company wasn't helpful in finding a policy to insure my condos in California, Kathryn came thru with a policy. She took the time to research this problem for me.

Beverly W.

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5

Great personal attention. Friendly service.

Customer since 2018

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5

The Hill and Stone team provide uniformly excellent service, support and advice. I completely trust them and respect their guidance. Always superb!

Carter G.

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5

Everyone is exceptionally knowledgeable and always helpful.

Paul R.

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5

An incredibly professional, and great group of people. Customer service was top shelf, and unsurpassed. A great place to go for all your insurance needs!

Nick M., Facebook

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5

My wife and I have been highly satisfied clients of Hill & Stone since 1974 when we relocated from New Jersey to Lake Forest, IL.

We have never been disappointed.

As we were preparing for our move we had consulted our home/auto insurance company in Paterson, NJ to recommend an agency on the North Shore. That brought us to Hill & Stone, which helped us to seamlessly transfer our policies.

We consider ourselves privileged by way of having dealt with the first Mr. & Mrs. Stone. Now we talk with George Stone, the second generation of the Stone family. And with the recent arrival of Natalie Stone we have entered into the third generation of our bond with the agency.

We direct -- with great confidence -- our neighbors, friends, and relatives to consider the personalized services of Hill & Stone.

We assure them that they will not ever be disappointed.

Michael E., Google +

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5

Very responsive and knowledgeable in all aspects of insurance. Friendly staff.

Customer since 2011

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5

Appreciate the prompt and professional service.

Customer since 2010

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5

Hill & Stone is an insurance firm with excellent experience and knowledge. They are always available for me to answer questions about both my business and personal insurance needs. I give them the highest marks possible and recommend them without hesitation.

Rocco D.

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5

Hill & Stone is very responsive to its clients in the way they listen and get back with information in a timely manner. Highly recommended for your insurance needs.

Customer since 2014

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5

Raelee always answers the phone and returns calls promptly when I call the office. I feel like I’m getting great personal service from her.

Customer since 2019

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5

I have used Hill & Stone for over two decades for personal and business insurance. Particularly with the recent extensions of the carriers they offer, Hill & Stone combines personal service with the best prices. I have dealt with some of the large, independent carriers for short periods but they always end up raising their rates. With Hill & Stone, rate changes are anticipated and changes in carriers are made before the pain hits. That works for me as a consumer and as a small business owner.

Robert F, Google+

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5

Great service, whenever I need it!

Jamin N.

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5

great agency to get insurance from. cant beat the customer service. saved us a lot of money and got us better coverage

Steve S., Facebook

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5

Hill and Stone truly cares about me!

Ann B.

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5

Great customer service and quick response to all my insurance needs. Will refer all friends and family!

Dennis B., Facebook

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5

Natalie Stone was very helpful in creating a policy that fit our needs. My questions were all answered in terms I could understand quickly and they found the perfect coverage for our home, personal belongings and cars. Very Happy!! Will definitely recommend over and over!

Elizabeth A.

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5

Incredible company! I personally hear from president, George Stone, regarding issues that I have. Amazing customer service. Their rates are much better than their competitors. I recommend them to all of my friends for any service! Top notch

Thomas N., Google +

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5

Very friendly and will always take care of your insurance needs! Nice to deal with a business that has integrity!

Cody T., Facebook

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5

Excellent, personalized service.

Customer since 2011

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5

I would highly recommend Hill and Stone. My experience with them has been outstanding with respect to their competency and customer service.

Gary W., Google +

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5

Good response to my questions. Love the discount.

Customer Since 2011

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5

You did everything right! I totally understand my coverage and options! Thank you!

Customer since 2011

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5

Hill and Stone Insurance is a gift to the Lake Bluff/Lake Forest Community. Every experience I have had over decades of coverage has been top rate. Hill & Stone cares about their customers and their community and continues to build generations of trust.

David A., Google +

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5

I highly recommend Hill & Stone for your insurance needs. They have handled our personal and business needs for many years. The pricing is competitive and the service is excellent. I call or email George and his team and receive an immediate response. They care about the customers they serve.

Lisa P., Google +

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5

Excellent

Nelson L., Facebook

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5

Excellent follow up with service requests and advice. We feel comfortable that we have always received good advice and timely follow up from the agents at Hill and Stone.

Customer since 2006

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5

Very quick and came back with a great option to fit my needs. Walked me through the whole process really well.

Customer since 2019

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5

Hill & Stone They provide an unparalleled service... They know insurance and they understand their clients, they tailor insurance according to their clients needs.

Edward P.

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5

Great customer service

Benjamin A.

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5

Just switched our home and auto to Hill and Stone. Raelee made the experience so easy and welcoming! She made sure we were getting everything we needed and explained along the way. Definitely happy we made the switch!

Colby D., Google +

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5

We have been with H&S for over 30 years and EVERY time we've asked for help they have responded quickly, competently and with a can do attitude. We could not ask for anything more.

Neal G., Google +

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5

Incredible company! I personally hear from president, George Stone, regarding issues that I have. Amazing customer service. Their rates are much better than their competitors. I recommend them to all of my friends for any service! Top notch

Howard J., Google +

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5

Responsive to questions and helpful with claims.

Customer since 2018

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5

Working with Raelee Reed at Hill & Stone is the best experience I have had working with an Insurance Broker. Outstanding customer service and going the extra mile to secure the best rates and coverage.

Catherine M., Google +

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5

great customer service!!!

Deedee S., Facebook

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5

YOU HAVE GOOD COMMUNICATION SKILLS AND ADVICE.

Customer since 2012

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5

Great customer service and very helpful staff. Happy to be a customer of Hill and Stone.

Mely M., Facebook

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5

I’ve been working with Hill & Stone and have had a great experience. Very understanding, very helpful, and quick to act

Jordan B., Google +

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5

Good communication regarding placement of coverage, claims and monitoring policies and premium payments.

Peter S.

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5

Worked hard to get best rates. Easy to work with and most important, they saved me money. I highly recommend them for all your insurance needs.

Brad G., Facebook

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5

Attention to client needs and a personal, friendly but professional approach. Trudy is spectacular!!

Customer since 2019

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5

Excellent and attentive service!

Lisa S., Google +

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5

Trudy is thorough, friendly, and helpful - it's a pleasure to work with her!

Erin W.

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5

Natalie Stone did a great job getting me a quote that was timely as well as showing cost savings. She was available to answer all my questions and made it easy to make the change with insurance.

Customer since 2019

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5

Hill & Stone is the most responsive and caring insurance company. They have been there for us for decades for home, auto and about everything else that has come up.. Trudy from Hill & Stone is always timely and thorough, she is so proactive that she is always a couple steps ahead of me. It's been a great relationship. A first rate A+++ company.

Kathleen B., Google +

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5

great rates

Customer since 2008

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5

Superb customer service consistently. You will always receive rapid responses, proactive suggestions and competitive rates. Although my company is small, the entire Hill and Stone Agency treat me like gold and their sense of urgency and accuracy is far better than any other organization.

Diane G., Facebook

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5

Hill & Stone provides a superior level of care and attention to detail in finding the best insurance coverage for homes, cars, boats and liability. It is a pleasure working with them.

Sarah L., Google +

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5

Trudy Rutkowski is an excellent agent.

Customer since 2015

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5

We have been very impressed with the service at Hill and Stone. They are attentive and quick to respond to any questions or issues.

Customer since 2018

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5

always available and has answers. also follows up to make sure policies don't expire

Lee C.

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5

It is always wonderful if you have no reason to call on your insurance, but this year we did, and Cincinnati Insurance really came through for us and our out of state daughter when she was in a high speed car accident. The care we got in addition to the insurance claim help was amazing.

Customer since 2019

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5

Whenever I had a question or an issue, it was promptly and professionally addressed.

Customer since 2012

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5

Friendliness, rapid response

Barbara W.

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5

For over 20 years Hill and Stone has been handling our auto and home coverage needs. Their service is professional and dependable. Phone calls are always returned promptly, and they provide guidance that is in our best interest, which over the years has been proven time and time again.

James R.

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5

I enjoy the full service.

Customer since 2011

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5

Hill and Stone has met all of our insurance needs for the past 40 years.. They provide us with good companies and good advice. They answer our questions quickly. They are the best insurance agency that we have ever dealt with.

Frederick C.

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5

Great service, excellent listening, highly responsive, found the right solution!

John H.

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5

In an age where personal and timely customer service seem scarce, Hill and Stone consistently exceeds expectations in regard to policy renewals, revisions and value. The personal touch is especially appreciated.

Customer since 2012

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5

Your focus on the customer to answer questions and solve problems and the always positive attitude is so appreciated by my entire family!

Customer since 1994

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5

I've been using Hill and Stone Insurance agency for over 25 years and find their rates to always be very competitive -they have exceptional customer service and their employees are always extremely friendly! shout out to Pat! she's the best!

Joan V, Google+

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5

Hill & Stone has had me covered for almost 3 years now, first through 2 different rental apartments, and now property ownership. Their agents and the rest of the staff are top notch, personable, attentive and knowledgeable. Highly recommend!

Andrew P, Google+

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5

Excellent service and impressive attention to detail. Natalie Stone from Hill & Stone provided extremely thorough coverage for my rental insurance needs. I had to file a claim for a piece of missing jewelry and the insurance provider was even surprised about how thorough the coverage was. Natalie listened to my needs and customized a policy based on what I wanted. Highly recommend!

Jill N, Google+

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5

Can't say more about Hill and Stone. Amazing customer service. The staff is so responsive and they handled our insurance needs in such a timely and professional manner. My hat is off to George Stone. You all represent the best in a local independent agency.

Dee R, Google+

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5

Highly recommend! Our family has had a great experience with Hill & Stone insurance. They have done an outstanding job of taking care of my family. They got us a great quote on a variety of insurance policies (auto, home, umbrella), and I really value how they help to customize the policy to my family's need. Equally as important, they take the little steps to make you feel like you are a valued customer - maybe even more than a customer but a friend/genuine relationship. Again, we highly recommend Hill & Stone!

Alex P, Google+

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5

Everyone we’ve been in contact with at Hill & Stone has been helpful, professional and very responsive whenever we’ve needed them. The team there are true advocates for their customers in the often confusing and sometimes confounding Insurance industry climate. Trudy always presents us with multiple options and does a great job in explaining all the pros and cons of each. Great single point contact for all of our insurance needs.

Customer since 2012

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5

Your servicing is very professional and friendly.

Customer since 2011

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5

Responsive to questions and helpful with claims.

Customer since 2018

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4
5

Appreciated thorough review of all my policies and the time you took to really look over coverage and options!

Customer since 2011

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3
4
5

Thorough and professional insurance services. Expertly tailored to meet both our personal and company needs.

Customer since 2010

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5

They are extremely accommodating and are always looking for the best solution for individual needs.

Joe R, Facebook

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5

I purchased my auto, home and personal (my wife's engagement ring) insurance with Hill & Stone. They have excellent customer service, a wide variety of coverage options and the best rates. I highly recommend using them!

Caleb P, Google+

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I've had my home and auto insured by Hill and Stone forever, and I'll never go anywhere else. Why would I? The service is unparalleled, and I save money. I always end up feeling that my business is of utmost importance to them!

Bill S, Google+

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I've used Hill & Stone as an insurance broker since 2008. I'm always impressed with the results.

Hill & Stone appears to do what a good insurance broker is supposed to do: Find the best insurance at a low price. They are not committed to one insurance company.

Even now, I get several quotes for all of my insurance every year. Hill & Stone continues to have all of my business.

Tom M., Yelp

Customer Ratings & Reviews for Hill & Stone Insurance Agency, Inc

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